Return & Exchange Policy

At Smood, customers may request a return or exchange for personal reasons.
Please submit a request through the contact form and ship the item back within 8 days of receiving your order.

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■ If the size doesn’t fit or the item is different from what you expected

Returns are accepted within 8 days of delivery.
Please submit your request via the Return/Exchange Form.

For returns due to customer preference, return shipping fees are the customer’s responsibility.
Please note that the original shipping fee cannot be refunded.

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■ If there is an issue with the product

If the item you received is defective or different from what you ordered, we will arrange a return or exchange as soon as possible based on your request.
Please fill out the Return/Exchange Form within 8 days of delivery.

Return/Exchange Request Form
(Insert link)

After your submission is confirmed, we will provide details on how to return the item.

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Conditions Under Which Returns or Exchanges Are Not Accepted

• If you do not submit a return/exchange request within 8 days of receiving the item

• If the item shows signs of use, damage, or stains

• If product tags or accessories are missing

• If the item is returned using a method not specified by our company

• If the item was purchased under special conditions such as “non-returnable coupon” offers

• If the product page or campaign clearly states that the item is non-returnable